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Compliments Complaints & Suggestions

We are constantly striving to improve the services we provide to our valued customers, Your suggestions, complaints and compliments help us to understand what we are doing well and what we may need to improve on.

If you have any feedback about the way we deliver our services, please let us know.

Next steps.

In the unlikely event of the matter does not get resolved, or is not resolved to your satisfaction, you are welcome to contact the NDIS.

The NDIS recommend that you call their complaints line directly on 1800 035 544.

Even if you’re not sure yet if you want to make a complaint, the NDIS  can provide advice and information to help you decide what you want to do.

or you may fill out an online form with the NDIS with the link below.

Concerns or Complaints  

If you have a concern about the quality of care you have received from us please let us know immediately so that the matter can be dealt with promptly. 

We will contact you to let you know we have received your concern or complaint within three business days.  

Our goal is to resolve your the concern or the complaint you may have within five working days.

We will work with you to resolve your concern. 

Your complaint will remain confidential.


Expressing your concern or making a complaint is welcomed and will not affect any of the services you may receive. 

Information to include in your feedback

  • What happened

  • When the event occurred with dates and times  if possible

  • Who was involved

  • What outcome you are seeking as a result of your feedback.

  • Your preferred contact details

 Note: you are welcome to remain anonymous.


With your permission any of these people are more than welcome to help support you to raise a concern.

(such as family, friends, carers, service providers or anyone who may be central to your care.)

Despite our best efforts, sometimes things can go wrong. It is our responsibility to have an open and honest discussion with you, if an incident does occur.  This discussion will address any immediate needs or concerns and provide support, an apology and an explanation of the steps that we will put into place to prevent the incident happening again.

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